REMOTE SUPPORT

Remote IT help, with a personal touch. Keeping your tech running, so you can keep moving.

Just £45/month

With 35 years experience in IT support specialising in Apple Macs and Windows PC's. I'm known for my personable and professional demeanour and for my creative and lateral approach to troubleshooting IT problems. We all know that computer says no more often than we would want. Sometimes there's a reason but sometimes it seems totally irrational.

That's where Deeplogic comes in...

We help you get to the bottom of the problem. And get to the right solution saving you time and the frustration that comes with pesky tech issues blocking your progress and even ruining your day. My passion is problem-solving and there's nothing I like more than seeing a happy customer going about that day unburdened by frustrating computer issues.

How would this work in practise? Well... That's why we offer a simple monthly retainer to keep your technology running smoothly - with no surprises.

Mac and PC support services to both home users and small business offering a range of services including, upgrades Migrations. Hardware repairs. Software troubleshooting. Office 365/Google Workspace support. Virus removal. Data recovery Networking and storage. Remote support and phone support. Working within West London area and most of London within M25 and outskirts.

What You Get:

90 minutes of remote support every month (Apple Mac & Windows PC covered)
Priority response when you need help
Step-by-step guidance to solve problems quickly and remotely
Friendly, jargon-free support — you'll always know what's happening
One simple flat fee - no unexpected costs

How It Works:

For just £45 per month, you'll always have up to 90 minutes of expert remote IT support on standby.
Need more time? Additional hours are available at £45/hour.
Unused hours do not roll over-so you're encouraged to make the most of your support time each month.

Perfect For:

Home users who want reliable support on-call
Small businesses that can't justify full-time IT staff
Anyone who values peace of mind knowing help is just a call away

Simple Terms & Conditions

Scope of Services:

Remote support only (via phone, email, or secure remote access software).
Covers Apple Mac and Windows PC devices.
Excludes on-site visits, hardware repairs, third-party software costs, or issues caused by misuse/unauthorized changes.

Hours & Availability

Includes 90 minutes of remote support per calendar month.
Support available during business hours: Mon-Fri, 9am 5pm].
Additional hours charged at £45/hour, billed separately.

Payment

Monthly fee: £45, payable in advance on the [day] of each month.
No refunds for unused hours. Hours do not carry forward.

Term & Cancellation

Agreement runs month-to-month.
Either party may cancel with 28 days' written notice.

Liability

• Best efforts will be made to resolve issues remotely. • Provider is not liable for indirect, incidental, or consequential damages.